| Ordering |
What is Happening
Customer Submits an Case (Package or Components) |
How it Happens
Customer submits an order to First Advantage through a standard process, for example:
- Ordering directly on our platforms
- Ordering through a supported integration
- Use of a paper testing forms (Drug/Medical only)
|
Important Notes
Contact your account manager or Customer Care to make package or other changes. |
| Contact |
First Advantage Customer Care
Visit help.fadv.com |
|
| Processing |
What is Happening
First Advantage Processes the Case per Contract |
How it Happens
First Advantage performs screening services, for example:
- Criminal Record Searches
- Employment and Education Verification of
- Identity Validation
- Drug or Other Testing
First Advantage records and reports the results to the customer. |
Important Notes
Based on the types of screening performed additional charges beyond the standard package or component prices can be incurred. This includes service fees for additional names/locations, out of pocket expenses and other fees. |
| Contact |
First Advantage Customer Care
Visit help.fadv.com |
|
| Billing |
What is Happening
Cases are Sent to First Advantage Billing to be Invoiced |
How it Happens
Cases sent to the First Advantage Billing System as they become chargeable through an automated feed.
- Cases are chargeable as the packages or components are reported
|
Important Notes
Certain out of pocket expenses and other fees may become chargeable after the initial case as those items are finalized with our vendors. |
| Contact |
First Advantage Billing Support
(855) 514-4294
billing.support@fadv.com
Contact for billing contact changes or invoice questions |
|
| Invoicing |
What is Happening
First Advantage Sends Customer an Invoice for Services Rendered |
How it Happens
Invoices are sent out monthly (semi-monthly and weekly billing options are available upon request).
Invoices can be sent by email, regular mail or through our online portal ePay (free and available to all US background and drug testing customers). ePay invoices are available 24/7 in both PDF and CSV/Excel. |
Important Notes
Your First Advantage invoice contains information regarding making payments on your invoice by ACH, check or credit card. You can also visit our customer page for more information: www.fadv.com/customers |
| Contact |
First Advantage Billing Support
(855) 514-4294
billing.support@fadv.com
Contact for billing contact changes or invoice questions |
|
