Welcome to First Advantage Customer Care!

At First Advantage, we are committed to developing and delivering powerful background screening solutions and service, meeting your current needs and integrating with future solutions to continue providing you with the insight to succeed. Our award-winning customer care services accommodates most time zones, so we’re available when you need us most. You can contact First Advantage Customer Care by telephone, email or Web (Chat) interface.

Customer Care Contact Information – Customer

Background Support PH: 800.888.5773 Client.Services@fadv.com Support Hours: 8am to 8pm Eastern Time	Report Status Inquiries Questions Regarding Content of Reports Additional Handling for Report (i.e. missing info, add a search, etc.) Technical Questions User is locked out Difficult obtaining access
Drug Testing Support PH: 800.888.5773 CService@fadv.com Support Hours: 8am to 8pm Eastern Time	Drug Screen Inquiries and Protocol Issues Chain of Custody Requests Adding New Locations After-hours collection needs Client Contact-Positive Drug Screens Applicant Contact Schedule Drug Screen-Check Status Breath and Alcohol Test Questions and Results
Fingerprint Support PH: 877.491.1752 fingerprintcustsvc@fadv.com Support Hours: 8am to 8pm Eastern Time	Fingerprint Technical Support or Password Help Fingerprint Inquiries Fingerprint Account Setup Questions or Changes Status or Results of Fingerprint Submission
Billing Support PH: 855.514.4294 billing.support@fadv.com Support Hours: 8am to 4pm Eastern Time	Invoice Inquiries and Issues Invoices can be sent by email, regular mail or through our online portal ePay. ePay access is free and available to all US background and drug testing customers. Invoices on ePay are available 24/7 in both PDF and CSV/Excel. Contact Billing Support to get ePay access. Your First Advantage invoice contains information regarding making payments on your invoice by ACH, check or credit card. You can also visit our customer page for more information: www.fadv.com/customers

Customer Care Contact Information – Candidates

National Scheduling Center PH: 866.682.4166 opt 1 nscsupport@fadv.com Support Hours: 8am to 8pm Eastern Time	Help scheduling fingerprints Questions regarding fingerprints, drug tests, physicals, etc.
Medical Review Services (MRO) PH: 800.809.1012 donorcallers@fadv.com	The MRO will contact a donor if they have questions about the drug test result and would like to speak to the donor. This is the number the applicant should contact if they are returning a call.
Background Support PH: 800.888.5773 Client.Services@fadv.com Support Hours: 8am to 8pm Eastern Time	Assistance with Missing Information requests Technical Questions User is locked out Difficulty obtaining access
FCRA Consumer Advocacy Center PH: 800.845.6004	If an applicant disputes the results of their background investigation they should contact this number.

Contact First Advantage Today
Email: employment.solutions@fadv.com
Phone: 844.718.0087
Web: fadv.com