Background Support PH: 800.888.5773 Client.Services@fadv.com Support Hours: 8am to 8pm Eastern Time |
- Report Status Inquiries
- Questions Regarding Content of Reports
- Additional Handling for Report (i.e. missing info, add a search, etc.)
- Technical Questions
- User is locked out
- Difficult obtaining access
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Drug Testing Support PH: 800.888.5773 CService@fadv.com Support Hours: 8am to 8pm Eastern Time |
- Drug Screen Inquiries and Protocol Issues
- Chain of Custody Requests
- Adding New Locations
- After-hours collection needs
- Client Contact-Positive Drug Screens
- Applicant Contact
- Schedule Drug Screen-Check Status
- Breath and Alcohol Test Questions and Results
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Fingerprint Support PH: 877.491.1752 fingerprintcustsvc@fadv.com Support Hours: 8am to 8pm Eastern Time |
- Fingerprint Technical Support or Password Help
- Fingerprint Inquiries
- Fingerprint Account Setup Questions or Changes
- Status or Results of Fingerprint Submission
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Billing Support
PH: 855.514.4294 billing.support@fadv.com
Support Hours: 8am to 4pm Eastern Time |
- Invoice Inquiries and Issues
- Invoices can be sent by email, regular mail or through our online portal ePay. ePay access is free and available to all US background and drug testing customers. Invoices on ePay are available 24/7 in both PDF and CSV/Excel. Contact Billing Support to get ePay access.
- Your First Advantage invoice contains information regarding making payments on your invoice by ACH, check or credit card. You can also visit our customer page for more information: www.fadv.com/customers
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