1. Provide the appropriate Quest account number:
1. Quest # 10335301 (Non-DOT for P&D)
2. Quest # 10335303 (DOT for Linehaul)
2. Indicate # of chains you wish to receive for each account.
3. Provide address where you want chains to be delivered.

• Driver First & Last Name
• FedEx ID
• Account Suffix

How to request a driver qualification file (DQF) to be moved from one SP to another:

Please email First Advantage at FXGCMSSupport@FADV.com and ask that the driver qualification file (DQF) be moved to your account in Driver Management. Please include your Service Provider Entity Name and ID # (the V#), the First Advantage account number (042443XXX), the driver's/ candidate's name and FedEx ID number.

How to provide updated driver’s license information
When a new driver’s license is provided to station personnel to be updated in CDAS, the service provider will also need to email First Advantage at  FXGCMSSupport@FADV.com or call First Advantage Customer Care to update the address, license Number, license State, expiration date, and CDL Endorsements (if any) in the Driver Qualification File.

Hours of Operation –
8 AM EST – 8 PM EST, Monday – Friday

• Social Security Check
• Criminal Background
• Multistate Background
• Commercial Driver’s License Information System
• Motor Vehicle Record
• Driving History Investigation

FCRA Consumer Advocacy Center ‐ 800.845.6004 If a candidate wishes to dispute the results of the background report the candidate should call this number for more information.

**Request for Further Review**

If the candidate believes the results are incorrect, they will need to contact First Advantage to open a dispute.

Otherwise, each candidate is given the opportunity to provide further information about the information contained in the background report as well as the opportunity to provide further information about his/her rehabilitation.  The information will be sent to the candidate’s email that is on the First Advantage application.

If the candidate did not receive the email, they can retrieve it by going to https://secure1.fadv.com/. If the candidate cannot locate the email or access the website, they should contact First Advantage at FedEx.Support@FADV.com for additional assistance.

The candidate should complete the Request for Review form and give to their prospective employer, the Fedex Service Provider who must review and complete their section of the form before submitting to FedEx via the Individualized Assessment email address found on form.

When a candidate's additional information is given to the service provider, the service provider may provide this information to FedEx where it will be assessed and taken under consideration prior to FedEx making its final determination.

Only the Service Provider can submit the request. If the request comes in from the candidate, they are advised to follow the instructions and give to the Service Provider.

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