Hours of Operation –
8 AM EST – 8 PM EST, Monday – Friday
Questions regarding background investigation
- Social Security Check
- Criminal Background
- Multistate Background
- Commercial Driver’s License Information System
- Motor Vehicle Record
- Driving History Investigation
FCRA Consumer Advocacy Center ‐ 800.845.6004 If a candidate wishes to dispute the results of the background report the candidate should call this number for more information.
**Request for Further Review**
If the candidate believes the results are incorrect, they will need to contact First Advantage to open a dispute.
Otherwise, each candidate is given the opportunity to provide further information about the information contained in the background report as well as the opportunity to provide further information about his/her rehabilitation. The information will be sent to the candidate’s email that is on the First Advantage application.
If the candidate did not receive the email, they can retrieve it by going to https://secure1.fadv.com/. If the candidate cannot locate the email or access the website, they should contact First Advantage at FedEx.Support@FADV.com for additional assistance.
The candidate should complete the Request for Review form and give to their prospective employer, the Fedex Service Provider who must review and complete their section of the form before submitting to FedEx via the Individualized Assessment email address found on form.
When a candidate's additional information is given to the service provider, the service provider may provide this information to FedEx where it will be assessed and taken under consideration prior to FedEx making its final determination.
Only the Service Provider can submit the request. If the request comes in from the candidate, they are advised to follow the instructions and give to the Service Provider. |